After-Sales Service Department

Our After-Sales team brilliant efforts and knowledge helped Noortec to be known as one of the best technical supporter companies in customers point of view based on the last assessment. Our commitment for 2011 is to be “The Number One After-Sales Service” in the market.

-Site Preparation and Installation

Our experienced technicians in “Site Preparation Team” prepare the customer site according to suppliers’ standards and recommendations to optimize the process of installation. This team starts its activity immediately after receiving the sales contract.
Responsibilities of this team are designing layouts to optimize the space usage, technical consultation guidelines such as foundation, energy consumption and figure out necessary accessories and so on. This team supports the new customer until the end of installation process and at the end of the process; they should confirm the proper operation and working situation of all installed machines.

- Customer Training

One of the most important tasks to do for our after sales service team is training the customer to make sure that they can operate and work with new machines in the best way. We believe that good training prevents many problems and decreases down time of machines and finally guarantees the customer’s benefits. We have predicted all training needs of our customer in our “Customer Training Team” and their mission is going to be started, right after installation.
Meanwhile, we have some special training under the name of “Quality Control Training” which includes Color Management Concepts, QC Tools and Calibration.
We also provide technical seminars and trainings with cooperation of the best experts of KBA, Kodak, Wohlenberg, Inramik and Glunz&Jensen for our technicians and customers’ operators.

- Service and Maintenance

Our young but well-experienced team in this section includes 16 technicians in different fields. Our “Prepress Team” includes 4 technicians working on CTPs, Digital printers, Scanners and related Softwares. Our “Press Team” includes 4 electrical technicians, 4 mechanical technicians and 2 operators. Our “Post-Press Team” includes 2 technicians. We offer several kind of service contracts that can help the customers to choose one according to their needs and budget.

- Noortec Service Plans (contracts)

1. Full Service Plan
   This plan includes Preventative Maintenance (PM), Maintenance Supplies, Software Updates, Onsite Support Labor, Remote Support, Part Replacements.
2. Part Service Plan
   Having a big and fully equipped warehouse, we can provide our customers with a wide range of spare parts as fast as possible. This plan suits customers who only need to order spare parts. All parts delivered by Noortec are under warranty of this company.
3. Remote Service Plan
   This service minimizes downtime and helps customer to be up and running quickly after the failure. Our service professionals remotely connect to different kinds of machines via internet or point to point connection by a telephone line. This possibility also lets our team to connect the professionals of the manufacturers such as KBA and Kodak to the machine and shoot the troubles.